Privacy policy

PRIVACY POLICY

Privacy Policy for Flower Muse

Welcome to Flower Muse. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser information

  • IP address

  • Time zone

  • Cookies installed on your device

We also collect information about:

  • Products viewed

  • Pages visited

  • Referring websites

  • Website interactions

This information is referred to as Device Information.

We collect Device Information using:

  • Cookies

  • Log files

  • Web beacons

  • Tags

  • Pixels

When you make a purchase or attempt to make a purchase, we collect:

  • Full Name

  • Billing Address

  • Shipping Address

  • Payment Information

  • Email Address

  • Phone Number

This information is referred to as Order Information.

Throughout this Privacy Policy, Personal Information refers to both Device Information and Order Information.

How We Use Your Information

We use your Personal Information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Send invoices and order confirmations

  • Communicate with customers

  • Detect fraud and security risks

  • Improve our website and customer experience

  • Provide customer support

  • Send promotional communications when permitted

Sharing Your Personal Information

We may share your information with trusted third-party providers that help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Website service providers

We may also disclose information if required by law or to protect our legal rights.

Data Security

We implement industry-standard security measures designed to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure.

Your Rights

You may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of your personal information where legally applicable

  • Restriction of processing in certain circumstances

To exercise these rights, please contact us using the details below.

GDPR & UK Data Protection Rights

If you are located in the United Kingdom or European Economic Area (EEA), you may have additional rights under applicable data protection laws.

These rights include access, correction, deletion, restriction, objection to processing, and data portability where applicable.

Data Retention

We retain order information for our business records unless deletion is requested and legally permitted.

Changes To This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page.

CONTACT INFORMATION

Store Name: Flower Muse

Physical Address: 11 Paragon St, Hull HU1 3NA, United Kingdom

Phone: +44 798-851-2998

Email: sales@flowermuse.co.uk

Business Hours: 11:00 AM – 6:30 PM GMT (Monday – Saturday)
Sunday: Closed

Order Cut-Off Time: 6:00 PM GMT