Refund policy
Flower Muse: Return and Refund Policy
Thank you for choosing Flower Muse for your apparel needs. We are committed to providing an exceptional customer experience. To ensure a clear and efficient return and refund process, we have outlined the following guidelines.
1. Return Eligibility Period
Flower Muse provides a 30-day window for initiating a return, commencing from the date of receipt of your merchandise.
1.1 Accepted Product Condition
To be eligible for a return, the product must be in new, unused condition, with all original tags, labels, and packaging materials intact.
Products exhibiting signs of use, wear, or damage will not be accepted for return.
2. Initiation of a Return
To formally initiate a return, please contact our support team via email at:
Our personnel will furnish you with a Return Merchandise Authorization (RMA) number and comprehensive instructions for the secure shipment of the item back to our facility.
Please be advised that merchandise returned without a pre-approved RMA will be refused.
3. Shipping Costs for Returns
The party responsible for return shipping costs is determined by the nature of the return.
Defective or Incorrect Merchandise
Flower Muse will provide a prepaid return shipping label.
Customer Remorse (Non-Defective Returns)
The customer is responsible for all associated return shipping costs.
4. Inspection and Resolution for Damaged or Inaccurate Shipments
Upon delivery, we strongly advise a thorough inspection of your order.
Should you identify any damage, inaccuracies, or discrepancies with the products received, you must notify us promptly via email:
We are committed to a swift and efficient resolution of any such issues.
5. Exchanges
Exchanges are processed exclusively for merchandise deemed damaged, inaccurate, or defective.
Should you require an exchange, please contact:
for further assistance and processing.
6. Fees and Charges
Flower Muse maintains a policy of transparency regarding return-related charges:
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Restocking Fee: No restocking fee will be applied to any eligible return.
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Restoration Fee: No restoration fee will be applied to your return.
7. Refund Processing
Upon the successful receipt and meticulous inspection of the returned merchandise, we will issue a formal notification regarding the status of your refund.
If the return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method.
Please allow 7 business days for the credit to be reflected in your account.
The final timeline for posting of the refund is subject to the policies of your respective bank or credit card issuer.
CONTACT INFORMATION
Store Name: Flower Muse
Physical Address: 11 Paragon St, Hull HU1 3NA, United Kingdom
Phone: +44 798-851-2998
Email: sales@flowermuse.co.uk
Business Hours: 11:00 AM – 6:30 PM GMT (Monday – Saturday)
Sunday: Closed
Order Cut-Off Time: 6:00 PM GMT