Refund policy
Flower Muse: Return and Refund Policy
Thank you for shopping with Flower Muse. We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return according to the conditions below.
Return Window
You may request a return within 30 days from the date you receive your order.
Product Condition
To be eligible for a return, the item must be:
- New and unused
- In its original condition
- With all original tags and labels attached
- Returned in the original packaging
Items that show signs of use, wear, washing, damage, or missing tags may not be accepted.
How to Start a Return
To start a return, please contact our support team by email:
Please include your order number and the reason for your return.
Once your request is approved, we will provide return instructions. Items returned without approval may not be accepted.
Return Method
Returns are accepted by mail only.
Return Label
For eligible returns, Flower Muse provides a free return label included in the package.
Return Shipping Cost
Return shipping is free for eligible returns.
Restocking Fee
Flower Muse does not charge any restocking fee.
Refund Processing Time
After we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved, your refund will be processed to your original payment method within 7 business days.
Please note that your bank or card provider may take additional time to post the refund to your account.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item is damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and clear photos of the issue so we can review it and provide a suitable solution.
Exchanges
Exchanges are available for items that are damaged, defective, or incorrect.
To request an exchange, please contact us at:
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been used, worn, washed, damaged after delivery, or returned without the original tags and packaging.
Contact Information
Store Name: Flower Muse
Physical Address: 11 Paragon St, Hull HU1 3NA, United Kingdom
Phone: +44 7988 512998
Email: sales@flowermuse.co.uk
Business Hours:
11:00 AM – 6:30 PM GMT
(Monday – Saturday)
Sunday: Closed
Order Cut-Off Time:
6:00 PM GMT