Shipping policy
SHIPPING POLICY
Flower Muse Shipping & Delivery Policy
At Flower Muse, we are committed to getting your high-quality apparel to you quickly and reliably. This policy outlines our shipping, delivery, and handling procedures. Please review it to understand your rights and responsibilities.
1. Order Processing
Processing Time
All orders are processed and prepared for shipment within one (1) business day (Monday through Saturday, excluding public holidays).
Order Cut-Off
To be processed the same business day, orders must be placed before 6:00 PM GMT.
Orders placed after this time will be processed on the next business day.
2. Shipping & Delivery Timeline
Shipping Methods
We currently offer standard shipping services throughout the United Kingdom.
Delivery Estimates
After dispatch, you can expect your order to arrive within 1–3 business days for most UK locations.
Please note that delivery to remote areas may take slightly longer.
Shipping times are estimates provided by our carrier partners and cannot be guaranteed.
Flower Muse is not responsible for delays caused by carrier issues, severe weather conditions, customs delays, strikes, or other circumstances beyond our reasonable control.
3. Shipping Costs
Shipping costs are calculated during checkout based on your delivery location and selected shipping method.
Any applicable shipping charges will be clearly displayed before payment is completed.
4. Taxes
All applicable taxes and charges will be calculated and displayed during checkout before order confirmation.
5. Shipment Confirmation & Tracking
We work with trusted delivery partners.
Once your order has been dispatched, you will receive a shipment confirmation email.
Tracking information will be provided whenever available.
Please allow up to 24 hours for tracking information to become active.
6. Address Management & Changes
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Flower Muse is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
Address Changes
If changes are required after placing an order, please contact:
within 24 hours of placing your order.
Once an order has entered fulfilment, modifications may no longer be possible.
7. Order Cancellations & Modifications
You may request order cancellation or modification within 24 hours of placing your order.
Once processing or shipment has begun, cancellation may no longer be available.
8. Delivery Issues & Damaged Items
If your package is lost, damaged, or arrives with incorrect items, please contact:
within 30 days of delivery.
Please include:
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Order Number
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Photos of damaged items (if applicable)
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Description of the issue
We will work to resolve the matter promptly in accordance with our Refund Policy.
9. Your Legal Rights
Nothing within this Shipping Policy limits any rights provided under applicable United Kingdom consumer protection laws.
CONTACT INFORMATION
Store Name: Flower Muse
Physical Address: 11 Paragon St, Hull HU1 3NA, United Kingdom
Phone: +44 798-851-2998
Email: sales@flowermuse.co.uk
Business Hours: 11:00 AM – 6:30 PM GMT (Monday – Saturday)
Sunday: Closed
Order Cut-Off Time: 6:00 PM GMT