Cancel Policy

Last Updated: August 2026

At Flower Muse, we understand that plans can change. This Cancellation Policy explains when and how you can cancel an order placed through our website.

Order Cancellation

Orders may be cancelled before they have been processed or dispatched. If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders Already Dispatched

If your order has already been dispatched, it can no longer be cancelled. However, you may still be eligible to return the item in accordance with our Return & Refund Policy.

How to Request a Cancellation

Please include the following information when contacting us:

  • Your order number.
  • Your full name.
  • The email address used when placing the order.
  • Your reason for requesting cancellation (optional).

Refunds for Cancelled Orders

If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method. Refund processing times may vary depending on your payment provider.

Contact Us

Flower Muse
11 Paragon St, Hull HU1 3NA, United Kingdom

Phone: +44 798 851 2998

Email: sales@flowermuse.co.uk

Business Hours:
Monday – Saturday: 11:00 AM – 6:30 PM (UK Time)
Sunday: Closed