Warranty Policy
Last Updated: August 2026
At Flower Muse, we are committed to providing high-quality products and ensuring customer satisfaction. If you receive a product with a manufacturing defect, we are here to help.
Warranty Coverage
Eligible products are covered by a 12-month limited warranty against manufacturing defects from the date of delivery.
What Is Covered?
- Manufacturing defects.
- Faults in materials or workmanship.
- Defective hardware or components supplied with the product.
What Is Not Covered?
- Normal wear and tear.
- Accidental damage.
- Damage caused by misuse or improper care.
- Damage caused by alterations or unauthorised repairs.
- Commercial use of products intended for personal use.
Making a Warranty Claim
To submit a warranty claim, please contact our customer support team and include:
- Your order number.
- A description of the issue.
- Clear photographs of the affected product.
Warranty Resolution
After reviewing your claim, we may choose to:
- Replace the defective product.
- Provide replacement parts where appropriate.
- Issue a partial or full refund where applicable.
Your Consumer Rights
This warranty is provided in addition to your statutory consumer rights under applicable United Kingdom law. Nothing in this policy limits or excludes those rights.
Contact Us
Flower Muse
11 Paragon St, Hull HU1 3NA, United Kingdom
Phone: +44 798 851 2998
Email: sales@flowermuse.co.uk
Business Hours:
Monday – Saturday: 11:00 AM – 6:30 PM GMT
Sunday: Closed